Weekend Read: Sludge

The behavioral economist Cass Sunstein (author of “Nudge”) has posted a great little paper on SSRN called “Sludge Audits,” about the sticky gunk that keeps the machinery of our lives from running smoothly — and what to do about it. Abstract:

Consumers, employees, students, and others are often subjected to “sludge”: excessive or unjustified frictions, such as paperwork burdens, that cost time or money; that may make life difficult to navigate; that may be frustrating, stigmatizing, or humiliating; and that might end up depriving people of access to important goods, opportunities, and services.